Privacy Policy

1. Overview
MedLifeDirect values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this policy.

2. What Information We Collect
We may collect the following types of personal information:

  • Name
  • Contact details (email address, phone number, delivery address)
  • Payment information (processed securely via third-party gateways)
  • Order history and customer service interactions
  • Any information you voluntarily submit via forms or correspondence

We do not store your credit card details on our servers.

3. How We Collect Information
We collect personal information directly from you when you:

  • Place an order
  • Contact us via email or phone
  • Subscribe to our newsletter or promotions
  • Fill out forms on our website
  • Interact with our website (cookies, analytics)

We may also collect limited information from third-party services (e.g., payment gateways) for order verification and fraud prevention.

4. Why We Collect Your Information
We collect and use your personal information for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your order, delivery, or support request
  • To manage returns, refunds, or complaints
  • To send marketing communications (only if you opt-in)
  • To improve our website and customer service
  • To comply with legal obligations

5. Disclosure of Personal Information
We may share your personal information with:

  • AAB Priority Limited, our supplier and order fulfiller
  • Payment gateway providers and financial institutions
  • IT service providers and logistics partners (e.g., shipping companies)
  • Legal or regulatory authorities where required

We do not sell or rent your information to third parties.

6. Third-Party Services
Some services integrated into our website (e.g., Stripe, PayPal, analytics tools) have their own privacy practices. We recommend reviewing their policies to understand how they handle your information.

7. Data Storage and Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. These measures include secure servers, SSL encryption, password-protected systems, and limited internal access.

8. Access and Correction
You may request access to, or correction of, your personal information held by us at any time by contacting us at medlifedirect@gmail.com. We will respond within a reasonable timeframe and comply unless legally restricted.

9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance user experience and track performance. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

10. Marketing Communications
If you have opted in to receive marketing, we may send you promotional emails. You can unsubscribe at any time using the link provided in the email or by contacting us directly.

11. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new effective date. Continued use of our site signifies your acceptance of any changes.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

MedLifeDirect
Email: medlifedirect@gmail.com